Shipping Rates and Delivery Times:
- Standard Shipping : We offer standard shipping within Switzerland at a rate of CHF 8.50.- for all orders. Delivery times range from 2 to 3 business days.
- International Shipping: We also offer international shipping at a rate of CHF 17.- . Delivery times vary depending on the destination, typically ranging from 3 to 7 business days.
Processing Time:
Orders are processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns under the following conditions:
Return Period:
You may return unused and undamaged items within 7 days of receiving your order.
Return Conditions:
- Items must be in their original condition with all tags and packaging intact.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or mistake on our part.
How to Return an Item:
- Contact our customer service team to initiate a return request.
- Provide your order number and the reason for the return.
- Once approved, we will provide you with return instructions and a shipping address.
Refunds:
After we receive and inspect your returned item, your refund will be processed within 5 business days. Refunds will be issued to the original payment method.
